Help to Train Safe – Health & Safety Training

Refund Policy

Operator: Help to Train Safe (“we”, “us”, “our”) trading as Help to Train Safe.

Registered in: England & Wales

Company number: [Add your company number]
Registered office: [Add your registered office address]
Contact: info@helptotrainsafe.co.uk

1. Digital content & immediate access

Our courses and downloadable documents are supplied as digital content. When you purchase and access digital content immediately, you agree to immediate supply.

2. Statutory cancellation rights

Under the Consumer Contracts Regulations, consumers generally have a 14-day right to cancel online purchases. For digital content, cancellation rights may be affected once supply has started (for example, once a course is accessed or a document is downloaded). You may be asked to acknowledge this during purchase/checkout.

3. When we will consider a refund

• Duplicate payments
• Technical issues preventing access that we cannot resolve in a reasonable time
• Accidental purchase where the course/document has not been accessed/downloaded (case-by-case)

4. How to request a refund

Email info@helptotrainsafe.co.uk with your name, email used at checkout, purchase date, and the product purchased. We may ask for supporting details to locate the transaction.

5. Chargebacks

If you initiate a chargeback through your bank, we will respond with evidence including purchase records and access logs where applicable. We encourage customers to contact us first so we can resolve issues quickly.