Privacy Policy

Last updated: 4 March 2026

Operator: Help to Train Safe (“we”, “us”, “our”) trading as Help to Train Safe.

Registered in: England & Wales

Company number: [Add your company number]
Registered office: [Add your registered office address]
Contact: info@helptotrainsafe.co.uk

1. What we collect

We may collect: name, email address, account login details (hashed passwords), company name (if provided), course enrolments, progress, completion status, and certificate records.

Payments: payments are processed by Stripe. We do not store your card number or security code.

2. Why we collect it (lawful basis)

Contract: to provide purchased courses/documents, manage accounts, and issue certificates.
Legitimate interests: to improve our services and prevent fraud.
Legal obligation: to comply with accounting/tax requirements where applicable.

3. How we use your data

Provide access to courses and downloads
Issue and verify certificates
Provide support
Maintain training records for audit/history

4. Sharing your data

We share data only with trusted providers where necessary, such as: hosting providers (platform infrastructure) and Stripe (payments). These providers process data under their own privacy and security obligations.

5. Data retention

We retain account and training records for as long as needed to provide the service, meet legal obligations, and support certificate verification. You may request deletion of your account, but we may retain minimal records where required for legal, fraud-prevention, or audit purposes.

6. Your rights

You have rights to access, correct, erase, restrict, object, and data portability (where applicable). To exercise rights, email info@helptotrainsafe.co.uk.

7. Security

We use reasonable technical and organisational measures to protect your data, including access controls and secure hosting. No system is 100% secure; please use strong passwords and keep your login private.

8. Cookies

See our Cookie Policy for how we use cookies and similar technologies.

9. Complaints

If you are unhappy with how we handle your data, you can contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).